Question 1

Why was I charged twice?

Accepted Answer

If you pay twice for the same seminar booking or product order, the second payment is detected and refunded automatically to your original payment method, and you will receive an email titled "Bayaran berganda anda telah dikembalikan". Your first payment stays valid. How long the money takes to appear depends on your bank. Duplicate subscription payments are handled by our team manually. If you see no email after a few days, send a Support ticket.

Question 2

Where is my Zoom link for a seminar or webinar?

Accepted Answer

Log in and open the event page. Your link appears there once your registration is confirmed. The Day 2 and Day 3 (Live Trade) links are shown only to people who bought Live Trade. If you have paid but cannot see the link, send a Support ticket.

Question 3

How does Reset work in the simulator, and what is Replay?

Accepted Answer

Reset takes the simulation back to the start and clears your trades. The system remembers the furthest candle you have seen. Trades you place on candles you have already seen are tagged "Replay" for your educator, who also sees which attempt it is. Candles are revealed gradually as you play, and limit orders are stored on our server, so they stay after a refresh.

Question 4

Unable to Resume Video Playback Midway

Accepted Answer

Course videos now remember where you left off, on any device. Open the lesson and playback continues from your last position. If a video still restarts from the beginning, refresh the page and send a Support ticket with the lesson name.

Question 5

Tidak dapat notification

Accepted Answer

Di iPhone, notifikasi push hanya berfungsi jika anda buka laman web melalui Safari dan guna "Add to Home Screen". Apple tidak membenarkan notifikasi push melalui pelayar lain seperti Chrome. Di Android atau laptop, guna Chrome dan benarkan notifikasi apabila diminta. Jika masih tiada notifikasi, semak tetapan notifikasi peranti anda dan hantar tiket Support.

Question 6

How do I become an affiliate?

Accepted Answer

Go to Dashboard > Affiliate and press Become an Affiliate. Your phone number must be verified first. Approval is automatic and your referral code is active straight away. If your status shows Rejected, you cannot re-apply yourself, so please contact Support.

Question 7

What is the AI Trading Assistant?

Accepted Answer

It's an in-platform AI chat (nicknamed Rena) you can ask about strategy, setups, or Smart Money Concepts, you can even attach a chart image. It's for education only, not personalized financial advice.

Question 8

How do I enroll in a course?

Accepted Answer

Browse the Courses page, pick a course you like, and follow the purchase/enrollment steps shown.

Question 9

What do I get as an educator on Markets Maverick?

Accepted Answer

Course and seminar tools, protected video hosting, Trade Ideas, student journal review, a landing page builder, email broadcasts, and more. Log into your educator dashboard and click "My Benefits" for the full list with current numbers.

Question 10

What is Markets Maverick?

Accepted Answer

Markets Maverick is a trading & investing education platform offering courses, seminars/webinars, and a community to help you understand the financial markets.

Question 11

What is the Knowledge Hub?

Accepted Answer

The Knowledge Hub is our library of educational articles on trading concepts like order flow, market structure, and Smart Money Concepts, free to read, no login required.

Question 12

My MTA renewal payment failed. What happens?

Accepted Answer

For members who pay by card (Chip), the system tries the card every day and retries a declined card for up to 3 days, and your access stays on during those 3 days. Make sure the card has enough balance and has not expired. If you paid before the saved-card fix, please enter your card again. If no payment goes through after 3 days, access ends. Stripe members do not get this grace period.

Question 13

Can I register with a friend?

Accepted Answer

Yes, for public events. Choose how many people when you register, up to 5 seats including you (a maximum of 4 friends), and fill in each friend's details. You pay for all seats in one payment. Each friend gets their own account, confirmation, link, check-in and certificate. The number of seats you can pick depends on how many are left.

Question 14

How much does Maverick Trader Advance (MTA) cost?

Accepted Answer

MTA membership costs RM1,400/year (Standard) or RM2,500/year (Premium) for the first year, then renews at RM800/year. This fee is non-refundable.

Question 15

What is Trade Ideas?

Accepted Answer

Trade Ideas is a feature where Markets Maverick educators share FCPO trade setups (entry zone, target, stop loss, and SMC analysis). Ideas are published straight away by the educator without admin review, and must meet minimum rules such as a risk-to-reward of at least 1.5. They are built to help you learn how to read a chart, not to be followed blindly.

Question 16

What is the Trading Journal?

Accepted Answer

The Trading Journal lets you log your paper or live trades, entry, exit, P&L, and notes, so you can track your progress over time. It also shows discipline nudges (like a losing-streak warning) to help with trading psychology.

Question 17

When are affiliate commissions paid?

Accepted Answer

Commissions are calculated when your referral subscribes or purchases paid content, and are confirmed by an admin before payout.

Question 18

Do I get a certificate after completing a course?

Accepted Answer

Yes, a digital certificate is generated automatically once you complete every lesson in the course.

Question 19

How do I earn commission as an educator?

Accepted Answer

Three ways: earn from your own seminar sales (paid out twice a week after a flat 5% platform fee), share in a monthly Trade Ideas revenue pool if you meet the activity and win-rate bar, and earn a referral commission whenever someone you refer signs up for MTA membership. Exact current rates are on your dashboard under "My Benefits".

Question 20

Is the content on this platform financial advice?

Accepted Answer

No. All content is provided for educational purposes only and is not financial, investment, or tax advice. See our Terms & Conditions for the full disclaimer.

Question 21

What happens to my membership if a payment is refunded?

Accepted Answer

If the latest payment of an MTA membership is refunded in full, the membership is cancelled automatically. A partial refund does not cancel it. Please contact us about any billing mistake before opening a dispute with your bank.

Question 22

Can I cancel my seminar registration?

Accepted Answer

Free registrations, including the free first-time MTA package, can be cancelled from the event page before the event starts. Paid registrations cannot be cancelled yourself, so please send a Support ticket. Our Refund Policy applies.

Question 23

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription from your account management page. Access remains active until the end of the current billing period.

Question 24

How much does Trade Ideas cost?

Accepted Answer

Trade Ideas access is RM400/month, billed separately from MTA via Stripe. You can subscribe whether or not you have an active MTA membership.

Question 25

Can I export my Trading Journal?

Accepted Answer

There is no export or download button for the Trading Journal right now. Your records stay in your account.

Question 26

Can I set my own trading rules?

Accepted Answer

Yes, under Trading Journal settings you can set a max consecutive losses limit, a max trades per day, and a daily profit target. You'll get a gentle on-screen nudge if you go past what you set.

Question 27

What is MTA e-Courses?

Accepted Answer

MTA e-Courses are on-demand video courses included with an active Maverick Trader Advance (MTA) educator subscription.

Question 28

How do I check in and get my certificate?

Accepted Answer

Check-in opens 30 minutes before the event and closes 3 hours after the last day. After you check in, fill in the feedback form to receive your certificate. People who bought Live Trade only can also check in and get a certificate for their Live Trade days.

Question 29

Is a Trade Idea financial advice or a buy/sell signal?

Accepted Answer

No. Trade Ideas are educational hypotheses shared by educators for you to learn from, not investment advice, and not a directive to trade. See our Terms & Conditions for the full disclaimer.

Question 30

What do the red and yellow seat counts mean?

Accepted Answer

The seat count turns yellow when fewer than 50 seats are left and red when fewer than 30 (current settings).

Question 31

How do I cancel my Trade Ideas subscription?

Accepted Answer

You can cancel any time from your Trade Ideas dashboard page, no need to contact support. Access remains active until the end of your current billing period.

Question 32

What are the rules for Trade Ideas?

Accepted Answer

Every idea needs a risk-to-reward of at least 1:1.5 measured from the middle of the entry zone. Intraday ideas expire within 24 hours at most and swing ideas within 14 days. The win-rate badge appears after 7 or more ideas are closed.

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