Privacy Policy

1. Introduction

Markets Maverick respects your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our platform.

2. Information We Collect

• Your full name and email address when you register an account
• Platform usage data (courses accessed, seminars registered, learning progress)
• Payment information — processed directly by our third-party payment processors (Stripe and Chip) for platform subscriptions and purchases. We do not store your card numbers on our servers
• Affiliate referral information (if you registered through someone's referral link)
• Bank account details (bank name, account number, account holder name) — provided voluntarily on your profile if you are an approved affiliate, Certified Partner, or an educator who organizes paid seminars, solely so we can pay out your commission or seminar revenue share
• Content you submit to our AI-assisted features — including chart screenshots uploaded for Trade Ideas drafting and messages sent to our AI trading assistant
• Book Library reading data — including your reading progress, highlighted passages, and personal notes on books you own
• Your delivery address and phone number, if you purchase a physical product (such as a physical book) that requires shipping
• Your phone number, if not already on file, when you register for a paid seminar or webinar — collected at checkout to help us contact you about the event

3. How We Use Your Information

• To provide and manage your account and our services
• To process subscription payments and confirm course/seminar registrations
• To send confirmation emails, notifications, and service-related communications
• To calculate and manage affiliate commissions
• To improve the platform and user experience

4. Marketing Communications

We will only send you marketing communications — updates, promotions, and similar messages via email or WhatsApp — if you have given your explicit, separate consent to receive them. This is optional and distinct from accepting these Terms and this Privacy Policy, which is required to use the platform. You can give or withdraw this consent at any time from your Profile page, or by contacting us. Withdrawing consent does not affect service-related communications (such as payment confirmations, course/seminar updates, or account notices), which we send regardless as part of operating your account.

5. Information Sharing

We do not sell your personal data to third parties. Information may be shared with:

• Our payment processors (Stripe and Chip) to process transactions
• Our email service provider to send account-related notifications
• Our AI service provider to process your messages and uploaded content for AI-assisted features, such as the AI trading assistant and Trade Ideas drafting
• Legal authorities where required by law
• Courier and delivery partners (such as our shipping/logistics provider) to fulfil delivery of physical products, including physical books
• Meta Platforms (Facebook and Instagram) for advertising measurement: the Meta Pixel on our website and, when you register, submit a form or make a purchase, our server-to-server Conversions API, which sends Meta a hashed (one-way encrypted) email address and phone number, your IP address, browser details and the value of the event, so that we can measure and improve our advertising. We may also upload a hashed (one-way encrypted) list of our customers' email addresses and phone numbers to Meta to build advertising audiences, for example to find people similar to our customers and to avoid showing sign-up ads to people who are already customers. We do not do this for anyone who has opted out of marketing, and you can ask us at any time to stop using your details this way

6. FCPO Account-Opening Referral Service

If you use our FCPO Account-Opening page to express interest in opening a Futures Crude Palm Oil (FCPO) derivatives trading account, your name, email, phone number, and state are collected through a form hosted by OnPay, an independent Malaysian form and payment processing provider. If you proceed with the application, you will be invited to submit supporting documents (such as a copy of your IC, bank statement, salary slip, EPF statement, or income tax assessment) directly to RHB Investment Bank Berhad, a licensed capital markets intermediary regulated by the Securities Commission Malaysia. This information is collected on behalf of, and shared directly with, our Licensed Marketing Representative and RHB Investment Bank solely to process your account application. We do not store copies of these supporting documents on our own servers. RHB Investment Bank — not Markets Maverick — is responsible for your account, your funds, and your trading activity once opened; please refer to RHB Investment Bank's own privacy policy for how they handle information you submit directly to them.

7. Data Security

We use industry-standard security measures (encryption, tiered access controls) to protect your information. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Under the PDPA, you have the right to access, correct, or request deletion of your personal data. Contact us to make such a request.

9. Cookies

Our platform uses cookies to keep you signed in and to improve your user experience. We also use cookies that remember which referral link or advertising campaign brought you here (so that a referrer or campaign can be credited), and the Meta Pixel cookies (such as _fbp and _fbc) that Meta uses to measure advertising. We also use Google Analytics to understand, in aggregate, which pages are visited and which search or referral sources bring people to our website; we have switched off Google's advertising features for it, and it sets its own cookies (such as _ga). We also keep a first-party analytics cookie holding a random visitor ID (the cookie itself contains no name, email or IP address) so we can count visitors, see which pages and offers are used, and understand which channels bring people to us. When you are signed in, that activity (the pages you open and the features you use) is linked to your account, so we can understand how members use the platform and which channel a sign-up came from. We also record the approximate place a visit comes from (country, state and city, worked out from your internet connection); we do not store your IP address. These analytics records are kept for up to 24 months and are then deleted automatically. You can block or delete the cookie in your browser settings, and you can contact us to ask for the analytics records linked to your account to be shown to you or deleted.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page along with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us via the official Markets Maverick email address.
Puncak Renoraz Sdn Bhd (Company Registration No. 1498818-V)