Shipping Policy
Last updated: 13 August 2026
This Shipping Policy applies only to physical merchandise purchased on the Markets Maverick platform (the "Platform"), operated by Puncak Renoraz Sdn Bhd (Company Registration No. 1498818-V) ("Company", "we", "us"). Courses, seminars, webinars, MTA membership, and Trade Ideas access are digital and delivered instantly — this policy does not apply to them; see our Refund Policy instead.
1. Shipping Destinations
We currently ship within Malaysia only. If you require delivery outside Malaysia, please contact us before placing an order to check whether we can accommodate it — this is not guaranteed.
2. Processing Time
Orders are typically prepared and handed to our courier within 3–7 business days of payment being confirmed, excluding weekends and public holidays. Processing time may be longer during promotions, restocks, or periods of high order volume — we will do our best to notify you if there is a significant delay.
3. Shipping Method & Fees
We ship using a reputable Malaysian courier of our choosing (for example Pos Laju, J&T Express, or similar); the specific courier may vary by order and is at the Company's discretion. Any shipping fee applicable to your order will be shown at checkout or communicated to you separately before your order is dispatched.
4. Delivery Time
Once handed to the courier, delivery within Peninsular Malaysia typically takes 2–5 business days, and East Malaysia (Sabah/Sarawak) typically takes 4–10 business days. These are estimates provided by our courier partners, not a guarantee — the Company is not responsible for delays caused by the courier, weather, customs, or other circumstances beyond our reasonable control.
5. Shipping Address Accuracy
You are solely responsible for providing a complete and accurate shipping address at checkout. The Company is not liable for any delay, loss, or misdelivery resulting from an incorrect, incomplete, or outdated address you provided. If a package is returned to us due to an address error on your part, you will be responsible for any cost to re-ship it.
6. Order Tracking
Where a tracking number is available for your courier, we will share it with you (by email or in-app notification) once your order has been dispatched, so you can follow its progress directly with the courier.
7. Lost, Damaged, or Delayed Shipments
If your order does not arrive, arrives damaged, or is significantly delayed, please contact us within 7 days of the expected delivery date with your order details and, where possible, photos of any damage. We will work with the courier on your behalf to investigate. Where the courier confirms a package as lost or damaged in transit, we will offer a replacement or refund of the affected item at the Company's discretion; this does not apply once a package is confirmed delivered by the courier to the address provided.
8. Contact Us
For any question about an order's shipping status, contact us at our official Markets Maverick email address with your order details.
9. Changes to This Policy
The Company reserves the right to modify this Shipping Policy at any time at its sole discretion. Changes apply to orders placed after the change takes effect.